FAYE E. TRYON
OBJECTIVE
Seeking an EXECUTIVE position in CLIENT RELATIONS where my leadership abilities, interpersonal and technical skills, extensive training and telecommunications experience will be effectively utilized.
SUMMARY OF QUALIFICATIONS
Over 17 years of strong and diverse experience in CLIENT SERVICES MANAGEMENT, including:
  • PROFIT & LOSS RESPONSIBILITIES
  • BUDGET DESIGN and ADMINISTRATION
  • KEY ACCOUNT RELATIONS
  • MANAGEMENT TRAINING, EVALUATIONS and SUPERVISION
  • POLICIES and PROCEDURES
  • FEDERAL and STATE LABOR LAWS
  • UNION RELATIONS, NEGOTIATIONS and GRIEVANCES
  • REVIEWS and REPORTS
  • DISPATCH MANAGEMENT
  • SCHEDULING
  • QUALITY ASSURANCE, ISO-9000, and TQM
  • SAFETY/OSHA
  • REGULATORY COMPLIANCE
  • DOCUMENTATION
  • TROUBLESHOOTING and PROBLEM-SOLVING
  • Willing to relocate and/or to travel domestically or internationally.
  • Skilled and experienced developing and managing multi-million-dollar budgets and supervising personnel serving multiple states.
  • Proven problem-solving skills: Verizon’s troubleshooter for problem areas.
  • Computer-literate in Word, Excel, PowerPoint; ISDN, AWAS, T1, TCP/IP and Internet skills.
  • Some Spanish.
  • A dedicated, goal-oriented, organized, adaptable and conscientious leader with outstanding communication and motivation skills, capable of working independently and in a team setting.
PROFESSIONAL EXPERIENCE
2004 Care provider for family member
2000-2003 Large Business Response Center Manager; Thousand Oaks
1998-1999 VIP Large Business Response Center Supervisor; Huntington Beach
1991-1993 Facilities Supervisor; Lakewood
  • Responsible for overseeing job dispatch for repair and service for Verizon business customers in California, Washington, Oregon and Idaho, ensuring a high level of satisfaction and compliance with time and budget considerations.
  • Managed and motivated 14 management personnel and 62 indirect reports, including administering company policies and procedures, developing internal procedures for safety and attendance, and handling union labor issues, negotiations and first-level grievances. Reviewed, analyzed and evaluated performances.
  • Performed quality assurance audits.
  • Centralized internal scheduling to improve staffing efficiency.
  • Participated in budget design and administered annual budgets of up to $3.5 million.
  • Supervised regulatory compliance with OSHA, AQMD, Federal Medical Leave Act.
  • Provided training in customer service, repair, documentation, company policies.
  • In earlier position, managed 35 personnel providing services for VIP clientele (billed over $1 million/month) in California and Hawaii, ensuring timely completion to meet customer due dates.
  • As Designed Services Provisioning Supervisor, supervised a staff of 33 testers performing cooperative testing of circuits for company customers and external wholesale customers, serving as interface with MCI, AT&T, Sprint, Qwest, more.
  • Managed 24 facility assignment clerks for new service and changes for business and residential customers.
  • Designed and scheduled "boot camp" to provide six-month probationary training and evaluations for new hires.
EDUCATION
UNIVERSITY OF LA VERNE; La Verne, California
UNIVERSITY OF PHOENIX; Los Angeles, California
Business
SEMINARS AND TRAINING (a partial list)
Project Management
Time and Priority Management
Principles of Management
Principles of Marketing
Coaching for Excellence
Data Networking
Ergonomics		 Understanding and Implementing ISO-9000
Facilitator Skills
Basic Data Communication
Legal Environment of Business
Achieving Extra Customer Relations
Networking Essentials
AQMD Compliance
Automatic Working Algorithm System Management